The Asia Pacific business process
outsourcing market size is expected to reach USD 85.80 billion by 2025,
registering a CAGR of 8.8% over the forecast period. Any additional expense on equipment
or a business which is not among the major competencies of a company is termed
as operational cost. The essential need to reduce operational costs is
projected to drive the market growth. The fact that Business Process
Outsourcing (BPO) enables the companies to focus on their core competencies and
enhance their business acts as a key growth drive for the market.
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Various companies are considering BPO as
a solution to meet their back-end office requirements. Outsourcing of services
not only enables the organizations to focus on their core competencies but also
ensures cost efficiency and effective time and resource management. Increased
flexibility, service quality, productivity, and workload management are some of
the additional advantages of outsourcing the business operation. All these
factors are positively influencing the Asia Pacific business process
outsourcing market growth. Rising establishment of call centers and customer
service centers in the region is also anticipated to drive the regional market
growth. Emergence of next-generation services, such as big data analytics,
cloud services, and robotic process automation are some of the other factors
fueling growth of the Asia Pacific BPO market.
BPO is an integral element of the global
outsourcing industry. It is rapidly gaining momentum across an array of
verticals, such as Banking, Financial Services, and Insurance (BFSI),
healthcare, manufacturing, IT and telecommunications, retail, and others. The
dependency of market players on external outsourcing service providers presents
a potential security risk with reference to the integrity and confidentiality
of user data. Maintaining and preserving the confidentiality and integrity of
user data is a fundamental concern common for all companies. Factors, such as
rising budgetary pressures and lack of effective frameworks to ensure quality
of service are some of the key factors hindering the market growth.
Further
key findings from the study suggest:
• In 2018, the customer service segment
held a market share of over 25% owing to extensive and widespread establishment
of call centers across the world and increasing requirement of technical and
maintenance staff across various sectors, such as IT and telecommunications and
healthcare
• Human resources service segment is
projected to exceed a CAGR of 9% over the forecast period, on account of the
increasing need for resources across several sub-segments, such as administration,
recruitment and relocation, payment processing, and other employee benefit
services
• Philippines is expected to emerge as
one of the leading outsourcing destinations, mainly to outsource tasks, such as
customer care, call center, data entry, and human resources services, among
others. Most of the growth is driven by the major cities, such as Manila,
Davao, Cebu, Iloilo, Bacolod, and Santa Rosa, which rank higher in digital
transformation, cost benefits, ease of doing business, and availability of
skilled professionals
• Penetration of various small BPO
service providers coupled with rising government support is anticipated to
propel the Singapore BPO market. For instance, the government of Singapore
expects to transform the country into a high-value-added BPO hub and expand its
presence in finance sector
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Mail: sales@radiantinsights.com
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